Turquoise Khotso Mojalefa Poone Duffle Bag Basotho Khotso Blanket Inspired LT9

Last updated: August 3, 2026

This Shipping & Delivery Policy applies to all orders placed with African Pride Shop, operated by KONICUS LLC. Please review this policy carefully before placing an order.

1. Order Cut-Off and Operating Days

Our standard operating days for order processing are Monday through Friday, excluding United States federal holidays and holidays observed by our production partners.

Our order cut-off time is 5:00 PM Mountain Time, Monday through Friday. Orders placed after the cut-off time, on weekends, or on applicable holidays will begin processing on the next business day.

2. Processing and Production Time

Many African Pride Shop products are custom-made-to-order. This means the product is printed, manufactured, or prepared after an order is placed.

Processing time includes production, printing, quality inspection, packing, and transfer to the shipping carrier. Orders are generally processed within 3–10 business days, depending on the product category and current production volume.

Processing time is separate from shipping transit time. You will receive a shipping confirmation email after your order has been dispatched.

3. United States Shipping

The shipping methods available for an order may depend on the destination, product type, package size, production facility, and the shipping options displayed at checkout.

Orders delivered to major cities and metropolitan areas may arrive near the earlier end of the estimated timeframe. Suburban, rural, remote, or restricted-service areas may require the full estimated transit time.

Deliveries to Alaska, Hawaii, Puerto Rico, United States territories, APO/FPO addresses, and military addresses may require an additional 5–10 business days.

4. International Shipping

African Pride Shop offers worldwide shipping where service is available. International shipping rates and delivery estimates may depend on the destination, product type, package size, and shipping method selected at checkout.

International estimates do not include unexpected customs inspections, local postal delays, destination-country restrictions, or delays caused by unpaid import charges.

5. Shipping Carriers

Depending on the product, fulfillment location, and destination, we may use USPS, FedEx, DHL, 4PX, YunExpress, SF Express, local postal services, or other regional and international logistics providers.

International packages may be transferred between several carriers. The carrier that first receives the package may therefore be different from the carrier that completes final delivery.

6. Address Changes and Address Limitations

Customers are responsible for providing a complete, correct, and deliverable shipping address at checkout.

To request an address correction, contact contact@africanpride.co and include your order number and complete corrected address.

Some carriers, including FedEx, DHL, and certain international carriers, may not deliver to PO Boxes, APO/FPO addresses, military addresses, parcel lockers, or restricted delivery locations.

We recommend providing a complete physical street address whenever possible. Orders sent to PO Boxes, military addresses, or restricted locations may be limited to specific carriers and may require additional delivery time.

If an address cannot be served, we may contact the customer to request an alternative address. Failure to provide a valid address may result in delay, cancellation, return to sender, abandonment, or destruction by the carrier.

7. Order Tracking

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow approximately 48–72 hours for tracking information to activate or display movement in the carrier’s system.

Tracking updates may be delayed during carrier transfers, customs processing, international transportation, peak holiday periods, regional service interruptions, or final-mile delivery.

An estimated delivery date shown on a tracking page is not a guaranteed delivery commitment unless African Pride Shop has separately confirmed a guaranteed delivery date in writing.

8. Customs, Duties, and Taxes

International orders may be shipped on a Delivery Duty Unpaid (DDU) or similar basis unless checkout expressly states that import duties and taxes are included.

The recipient may be responsible for import duties, value-added taxes, customs clearance charges, brokerage fees, local taxes, or carrier fees imposed by the destination country.

These charges are determined by local authorities or carriers and are not controlled by African Pride Shop. They are not included in the product or shipping price unless explicitly stated at checkout.

Customers are responsible for complying with local import requirements and paying applicable charges. Customs inspections and clearance procedures may extend the delivery timeframe.

9. Shipping Delays

Delivery estimates are not guarantees. Orders may be delayed by severe weather, customs inspections, carrier congestion, holiday demand, public emergencies, security screening, labor disruptions, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.

A shipping delay does not automatically qualify an order for a refund. Eligibility for a resolution depends on the carrier investigation, tracking information, any confirmed delivery commitment, and the circumstances of the order.

10. Lost or Never-Delivered Orders

A lost or never-delivered order must be reported within 30 days after the latest estimated delivery date.

When a package appears to be lost, we may ask the customer to confirm the delivery address and provide information reasonably required for a carrier investigation.

If the carrier confirms that the package was lost before delivery, African Pride Shop will provide one primary resolution for the issue, which may be a free replacement or a full refund where eligible.

Claims submitted after the reporting window may be declined if carrier records or investigation options are no longer available.

11. Delivered but Not Received

A carrier status of “Delivered” does not automatically qualify an order for a refund or replacement.

Before contacting us, please check:

• Other members of your household;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe locations around the delivery address;
• Your local post office or final-mile carrier; and
• Any delivery photograph, note, or location information provided by the carrier.

If the package still cannot be located, contact us promptly. We will review the tracking information and may open an investigation with the carrier.

Any resolution will be based on the investigation results and will not be issued automatically solely because the customer cannot locate a package marked as delivered.

12. Failed, Refused, or Unclaimed Deliveries

A package may be delayed, returned, abandoned, or destroyed when delivery fails because of:

• An incorrect, incomplete, or undeliverable address;
• An unavailable recipient;
• Restricted access to the delivery location;
• Refusal of the package;
• Unpaid customs duties or import charges;
• Failure to collect the package; or
• Failure to cooperate with carrier delivery requirements.

These circumstances do not automatically qualify the order for a full refund.

Depending on the recoverable product value, shipping charges, customs fees, carrier charges, and circumstances of the order, an available resolution may include a partial refund, store credit, discount code, or reshipment subject to additional charges.

13. Contact Information

For questions about shipping, tracking, address corrections, delayed orders, or delivery investigations, contact us: